Thanks to all the sponsors, speakers and delegates for making the SOCAP South Africa

Conference 2009 such a success.

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Please click on the speakers name to download there presentation.

Not all presentations are available.

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Karen Feiling (Manager Item Identification, CGCSA , GS1 Division):

“The advantage of having Global Standards to ensure great service delivery.”

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Janet Askew (Director and Founder, Learning in Practice):

“The Trust Factor”

The key to a great customer experience: Management empowering staff.

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Nicola Kleyn (Gordon Institute of Business Science):

“Beyond Service: Building the Customer-Centric Organisation.”

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Andrea Rademeyer (CEO and Founder, Ask Afrika, Orange Index):

“The importance of having a Customer Satisfaction Index and the role it plays in improving service levels.”

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Tembinkosi Bonakele (Deputy Commissioner, Competition Commission):

“The role the Competition Commission plays in protecting the consumer.”

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Jaco Kleynhans (Head: Communication and Research, Solidarity):

“Are service levels rising with the cost of service in the country or is the consumer paying dearly for non service delivery?”

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Jake Orpen (Managing Director, Conexus):

“The world of service & technology is changing fast, and consumer expectation are on the increase – how are we challenging our own mindsets to change with the times?”

Please contact Alan Parsons for a copy of Jake Orpen's presentation to be sent on CD.

Presentation too large to be downloaded.

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Victoria Hoar (Change and Transformation Manager, Nedbank):

“Driving Service Excellence in Nedbank”

Presentation not available.

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Jamie Clyde (Strategic Ventures, Kulula.com):

“The global recession and customer service – how to avoid retrenching the customer”

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