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SOCAP 7th Annual Conference 2009 Sponsored by: Day One Tuesday 11 August 2009
13h30: Registration, Refreshments and Networking. Sponsored by: 
 14h00: Opening Remarks
Anne Sayers Chairman SOCAP South Africa
 14h05: Official welcome to SOCAP South Africa Conference 2008 Herman Munsamy General Manager: Ombudsman and Service Resolution Nedbank
 14h10: Karen Feling Manager
GS1 Item Identification, Consumer Goods Council South Africa
“The advantage of having Global Standards to ensure great service delivery.”
 14h55: Janet Askew Director and Founder
Learning in Practice
“The Trust Factor” The key to a great customer experience: Management empowering staff.
15h35: Afternoon Refreshments and Networking. Sponsored by: 
 15h50: Nicola Kleyn Senior Lecturer
Gordon Institute of Business Science (GIBS) “Beyond Service: Building the Customer-Centric Organisation.”
16h30: Close of SOCAP Conference 2009 Day One Anne Sayers Chairman SOCAP South Africa
SOCAP Gala Dinner 2009
with Francois Marais The Illusion Master: Comedy Magic Cabaret
"It's been a challenging year and we all need some light entertainment. Not to be missed." Venue: Nedbank Sandton, Maple Grove Restaurant, 135 Rivonia Road, Johannesburg Date: 11 August 2009 Time: 19h00 for 19h30 Dress Code: Smart Casual
Day Two
Wednesday 12 August 2009
08h00: Refreshments upon arrival. Sponsored by: 
 08h30: Opening Remarks
Laura Nel Executive Member SOCAP South Africa
 08h40: Andrea Rademeyer
CEO and Founder
Ask Afrika(Orange Index)
"The importance of having a Customer Service Index and the role it plays in improving service levels."
 09h25: Tembinkosi Bonakele Deputy Commissioner Competition Commission "The role the Competition Commission plays in protecting the consumer."
10h10: Morning Refreshments and Networking. Sponsored by: 
 10h40: Jaco Kleynhans Head: Communication and Research Solidarity "Are service levels rising with the cost of service in the country or is the consumer being ripped off for non service delivery."
 11h25: Jake Orpen Managing Director
Conexus “The world of service & technology is changing fast, and the consumer expectation are on the increase - how are we challenging our own mindsets to change with the times?”
12h10: Lunch and Networking Session. Sponsored by: 
 13h15: Victoria Hoar Change and Transformation Manager Nedbank "Driving Service Excellence at Nedbank.”
 14h00: Jamie Clyde
Strategic Ventures
Kulula.com "The global recession and customer service - how to avoid retrenching the customer"
14h45: Closing remarks and close of the SOCAP Conference 2009. Anne Sayers Chairman SOCAP South Africa
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