Thanks to all the sponsors, speakers and delegates for making the SOCAP South Africa
Conference 2009 such a success.
Please click on the speakers name to download there presentation.
Not all presentations are available.
Karen Feiling (Manager Item Identification, CGCSA , GS1 Division):
“The advantage of having Global Standards to ensure great service delivery.”
Janet Askew (Director and Founder, Learning in Practice):
“The Trust Factor”
The key to a great customer experience: Management empowering staff.
Nicola Kleyn (Gordon Institute of Business Science):
“Beyond Service: Building the Customer-Centric Organisation.”
Andrea Rademeyer (CEO and Founder, Ask Afrika, Orange Index):
“The importance of having a Customer Satisfaction Index and the role it plays in improving service levels.”
Tembinkosi Bonakele (Deputy Commissioner, Competition Commission):
“The role the Competition Commission plays in protecting the consumer.”
Jaco Kleynhans (Head: Communication and Research, Solidarity):
“Are service levels rising with the cost of service in the country or is the consumer paying dearly for non service delivery?”
Jake Orpen (Managing Director, Conexus):
“The world of service & technology is changing fast, and consumer expectation are on the increase – how are we challenging our own mindsets to change with the times?”
Please contact Alan Parsons for a copy of Jake Orpen's presentation to be sent on CD.
Presentation too large to be downloaded.
Victoria Hoar (Change and Transformation Manager, Nedbank):
“Driving Service Excellence in Nedbank”
Presentation not available.
Jamie Clyde (Strategic Ventures, Kulula.com):
“The global recession and customer service – how to avoid retrenching the customer”
See you all next year.