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Touchwork provides solutions that enable you to interact with your customers at the moment they experience your product or service using their cell phones. This enables you to:
Get immediate feedback and view results in real time
Identify dissatisfied customers and rapidly address their complaints
Conduct market research and get customer’s first impressions of a product in a store
Measure and compare the performance of multiple units or branches
Make your marketing campaigns interactive with a mobile call-to-action e.g. text-to-win
Engage opted-in customers by sending updates, polls and mobile offers/coupons
 
 

"Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000" 
Pete Blackshaw, VP Nielsen Online

 

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When people leave home they take three things ... their wallet/purse, keys and cell phone! Cell phones provide the most immediate channel for interacting with customers as nearly every person has one when away from home.

 

Text Messaging (SMS) is the most popular form of communications after voice and is ideal for interacting with customers.

 

There are over 3 billion cell phone subscribers worldwide (260 million in the USA). They send over 75 billion text messages per month - growing at 100% per year!
 
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More News>>
 
Touchwork launches txtandtell - a real time guest feedback and service recovery solution for restaurants
 
 
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